Learning & Development Manager

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JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life's true rewards and embrace opportunities to 'live it well'. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow. Swissôtel is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe.

Job Description

Work closely with the Director, Talent & Culture to develop and implement training strategies and programs for all levels of staff within the property.

- Collaborate with department heads to identify training needs and design customized learning solutions.
- Creation of training materials, presentations, and e-learning modules.
- Coordinate and schedule training sessions, workshops, and seminars.
- Monitor training effectiveness and provide recommendations for improvement.
- Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
- Support employees with continuous development plans and career progression.
- Maintain and update training records, ensuring compliance with industry standards.
- Keep abreast of industry trends, best practices, and new training techniques.

REQUIREMENTS

Qualifications

- Proven experience in Learning & Development, preferably within the hospitality industry.
- Strong understanding of adult learning principles and instructional design methods.
- Excellent presentation, communication, and interpersonal skills.
- Ability to multitask, work under pressure, and meet deadlines.
- Proficiency in MS Office
- Strong organizational and problem-solving abilities.
- Proficient with hospitality industry standards and regulations.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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