Logistics Operations Manager

Minimum qualifications:

• Bachelor's degree in business, logistics, operations, engineering, or a related field, or equivalent practical experience.
• 4 years of experience in domestic and international environments managing vendors (e.g., suppliers, manufacturers) or third-party logistics.
• 4 years of experience in a customer or client-facing role supporting logistics operations.

Preferred qualifications:

• Master's degree in business administration, or a related field or CSCMP certification.
• 4 years of experience analyzing data and generating business insights in order to guide business decisions.
• Experience with data center logistics.

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a program manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes logistics processes while incorporating current industry standards and best practices. You will be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that motivate action and interacting with all partner teams. You will lead new project initiatives for the Americas server operations logistics, create business requirements documents (BRD), work with key stakeholders, motivate innovation, understand operational impacts, and create presentations or documents for the leadership team.

Behind everything our users see online is the architecture built by the technical infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Manage 3PL vendor operating warehouse and data centers in assigned location and ensure that they perform to the aligned service level agreements (SLA) consistently and effectively.
• Manage and monitor metrics for key performance indicators (KPI) and vendor performance scorecards for our warehouse and data center logistics operations.
• Partner with both transport and compliance teams to identify opportunities to reduce end-to-end delivery cycle times for both import and export activities.
• Engage with Google stakeholders to ensure alignment of priorities and joint opportunities to scale the business efficiently, delivering on joint performance targets.
• Support data gathering and analysis critical for understanding regional logistical performance and establishing facts crucial to effect fast decision making and resolution where needed.