The Loyalty Department Manager will be responsible for managing the loyalty, initiatives and data analytics to deliver proper understanding of customers in line with company's strategy in order to maintain and ensure high levels of customer satisfaction. Loyalty Department Manager will also be responsible for overseeing the call center operations to ensure proper functioning and response to customer needs.

Client Details

* Our client is one of the largest Pharmacy chains in the Middle East.

Description

* Strategically develop the Client's Loyalty Program into an advanced multi-channel loyalty programme for all products and services.
* Drive growth and development of the Loyalty Card scheme to deliver positive change to membership volumes, purchase behaviour and attrition.
* In conjunction with IT and Marketing, ensure corporate database requirements and core technical infrastructure are in place and dedicated to customer records management with the ability to target communications.
* Review internal and external intelligence relating to the customer sales & service experience. Analyzing and interpreting external data such as customer research studies & creating compelling strategic business cases to improve & sustain customer loyalty.
* Leads the customer experience research plan/strategy to ensure continual refinement of customer touch-points, and work with other internal departments to ensure all loyalty features are executed in all sales channels.
* Grow and manage alliances and partnerships with external businesses to increase traffic of customers, and increased reward promotions to give back to customers

Job Offer

* Excellent career prospects and competitive tax-free package are on offer.