JOB DESCRIPTION / ROLE
Company Description
Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Job Description
• Customer Relations
• Is focused on providing customer satisfaction at all times.
• Informs guests about how the Institute operates and is organized, and explains the treatment process and its benefits.
• Ensures guests are well looked after at all times while at the Institute.
• Keeps the appointment book up-to-date and is able to handle changes in work schedules, due to late arrivals or cancellations.
• Provides advice on the Institute's beauty products and sells them.
• Advises guests on the services and activities offered on site, as well as the region's cultural and tourist attractions.
• Professional techniques / Production
• Gives massage treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations.
• Ensures the smooth running of appliances and equipment, informing the direct Manager or Technical Department of any anomalies.
• Respects standard massage treatment hygiene procedures.
• Team Management and Cross-Departmental Responsibilities
• Escalates any customer complaints or problems to management.
• Takes part in meetings for the Health Club team and departmental meetings.
• Management and administration
• Handles stock management and follow-up for the equipment and products used in treatments.
• Is responsible for organizing the cubicle.
• Hygiene / Personal safety / Environment
• Respects hygiene, safety and environmental regulations.
REQUIREMENTS
Qualifications
• Education / Professional experience
• Vocational qualification as a Massage Therapist.
• Previous experience in the sector.
• Has Arabic & English Language.
Additional Information
• Team spirit and sense of initiative.
• Guest oriented and service minded.
• Good presentation.
• Excellent speaking skills.
• Takes pride in keeping the workplace in order.
• Respect for Institute property and safety issues.
• Efficiency and speed.
• Good at providing feedback to management.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
