Job Purpose:
To participate in the MSO/Network Engineering, Design, Installation, Configuration and O&M activities in order to provide technical support for smooth operation of network and effectively support business operations of company.

Operations:
• Handles the operation of all network elements in MSO for ensuring trouble free operation of network.
• Monitoring and surveillance of network alarms through OMC terminals and MSO maintenance consoles and execute appropriate preventive and corrective maintenance with concerned O&M personnel as needed for system operation.
• Plan and Perform preventive maintenance to ensure that all services and network elements are up and healthy for achieving high availability rates of network.
• Participate to update the system manual in routine to reflect up to date information of network configuration. Identify contents and modification requirements.
• Plan and conduct inventory is done in routine and on required basis for system equipment and spares to collect and maintain Asset data.
• Ensure that required spares are available for interruption free operation.
• Carry out routine backups, archiving, database maintenance configure, maintain network services, network devices for proper operation of network.

Maintenance:
• Participate in design and provision of timely response to system failures for resolution.
• Ensure that teams are equipped with processes to carry out FRU swaps for faulty equipment for restoration.
• Carry out technical activities for troubleshooting of non typical failure cases and participate for finding root cause.
• Follow procedures for proper escalation and resolution of faults.
• Ensure that the environmental conditions for all systems are properly monitored and responded to ensure trouble free operation.
• Interface with suppliers / vendors for rectification of any break-down or malfunction of systems or equipment supplied by them.
• Monitor and carry out inspection for maintenance contract works, and inform management of any poor service or deviation of contracts.
• Maintains and updates the network and security infrastructure, tests and implements vendor security patches for the network security.

Installation
• Participate in installation and & configuration of RF sites at MSO, network, security infrastructure and the NMS/Monitoring equipment as per agreed quality standards to ensure required operation.
• Conduct acceptance testing as per given procedures with customer/contractors for completed jobs to ensure compliance with contract terms and integrate into O&M programs.