Night Auditor

Company description

Mercure Al Anoud, part of Accor Group, is a midscale hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality.

Job description

The night auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills, and checks for vendors, employees, and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

Qualifications

• Strong customer service skills
• Knowledge of safety and security procedures
• Advanced math and bookkeeping skills
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing, and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations

Additional information

• Tamayyaz Program is for Saudi nationals only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to six months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the hospitality field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.