Operation Manager

Responsibilities:

• Oversee and manage the daily operations of the content sales team, account managers, campaign managers, and client coordinators.
• Ensure the smooth execution of all tasks and processes within the teams.
• Provide mentorship, guidance, and support to the team members to help them excel in their roles.
• Develop and implement strategies to optimize team performance and drive business objectives.
• Lead the planning and execution of campaigns, sales initiatives, and client management processes.
• Define and track key performance indicators (KPIs) and goals for team members.
• Monitor progress and identify opportunities for improvement.
• Act as the central point of communication between various departments to ensure alignment on goals and deliverables.
• Work closely with clients to ensure expectations are met or exceeded.
• Continuously analyze and refine workflows, tools, and methodologies to improve efficiency and effectiveness.
• Leverage a strong understanding of esports and entertainment trends to guide the team and inform strategies.
• Conduct regular performance reviews for team members to evaluate progress and set development goals.
• Provide constructive feedback and implement training programs where needed.
• Ensure transparent and effective communication with stakeholders, including senior leadership, clients, and team members.
• Establish quality standards and ensure all deliverables meet or exceed them.
• Regularly review team performance and outputs to maintain excellence.

Requirements:

• 8+ years of experience in operations management, team leadership, or a related field.
• Proven track record of managing diverse teams and delivering successful results.
• Experience in esports or entertainment is a strong advantage.
• Bachelor's degree in business administration, operations management, marketing, or a related field.
• Strong understanding of data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
• Familiarity with digital marketing platforms and campaign tracking tools is an advantage.
• Demonstrated ability to lead, coach, and develop teams with diverse skill sets.
• Ability to manage conflict resolution and foster a collaborative team environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively at all levels.
• Strong relationship-building skills to work effectively with clients, stakeholders, and cross-functional teams.
• Comfortable working in a dynamic, fast-evolving industry like esports and entertainment.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.