Dammam, Saudi Arabia

Posted on: 4 Jun 2024

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Employment: Full Time

Front of House - Dammam, KSA

The Opportunity

We are seeking a dedicated and friendly individual to join our team as a Front of House staff member. As part of our team, you will play a crucial role in providing exceptional customer service and ensuring our patrons have an enjoyable dining experience. This position offers an exciting opportunity to work in a fast-paced environment and gain valuable experience in the hospitality industry.

Main Responsibilities

• Monitor all areas and dip check that previous issued have been dealt with or closed off satisfactorily.
• Perform routine inventory duties including monitoring and maintaining current inventory levels.
• Reception cover including greeting of all guests and VIP visitors to reception.
• Handle corporate events by assisting with set up of venue and provide assistance to meet requirements.
• Ensure that the look and feel of the reception area is maintained to a high standard.
• Demonstrate attention to detail and ownership of the processes relating to the areas of responsibility.
• Ensure that calls are answered in a professional and timely manner and that all inquiries are dealt with in accordance with service standards and response times.
• Assist with clients reports as required.
• Client Focus (Deliver to the client what we promise).
• Responsible for delivering superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders and client.
• Carry out such other reasonable duties as may be required by the line manager.

The ideal candidate will have:

• Experience in a similar role within the work location.
• Front Office experience (reception).
• Good people management skills.
• Able to deliver and manage associates’ satisfaction and engagement.
• Excellent communication skills both written and oral.
• Capable of establishing a good relationship with clients, customers and service providers.
• Saudi National is preferable.

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.


Macro, formerly known as Mace Operate, is now an independent facilities management company employing more than 750 people around the globe, with an annual turnover of £130m. The business will continue to provide market-leading facilities management services to some of the world’s largest brands.

Today’s workplace has the power to help realise business objectives and support a healthy workforce. For this reason, it’s never been more important to see facilities management as more than operations.

Done well, facilities management allows businesses to focus on their core function. Done exceptionally well, it positively impacts business strategies and ambitions.

For over 21 years, Macro has been designing experiences for our clients that exceed expectations. Across commercial offices, government buildings, and cultural landmarks, we demonstrate the true, often uncovered, value of the workplace.

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