JOB DESCRIPTION / ROLE
Group overview
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar building systems
alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia. alfanar Building Systems manufactures and markets a variety of building construction products and systems.
The core manufacturing activities of the industries operating under alfanar Building Systems are:
- Ceramic wall and floor tiles
- Façade cladding, glazing systems and architectural aluminum products
- Precast concrete products and architectural elements
- Office & home furniture and interior décor products
Job purpose
To support installation and technical execution activities by providing on-site assistance, coordinating with teams, and ensuring work is carried out in line with company standards and customer requirements.
Key accountability areas
Installation & technical execution
- Conduct site visits to assist in installation activities, provide on-site guidance, and support mock-ups and inspections across various sales channels.
- Prepare technical notes, reports, and recommendations to support resolution of installation and execution-related issues.
- Follow established installation methodologies and quality standards to ensure consistent application across projects.
- Participate in training sessions for contractors, applicators, and stakeholders to promote correct installation practices.
Sales & customer support
- Provide technical support to sales teams in projects, showrooms, and distribution channels.
- Assist in building and maintaining relationships with contractors, buyers, applicators, and key customers.
- Attend customer meetings to support investigation and resolution of technical or installation concerns.
- Contribute to project planning by reviewing installation requirements and providing technical input.
Cross-departmental coordination & efficiency
- Coordinate with Quality Control, Projects, and other departments to align installation and execution activities.
- Support the delivery of technical service processes across all sales channels.
- Assist in monitoring performance data and provide feedback for process improvement.
- Ensure timely completion of assigned activities and efficient use of available resources.
Team collaboration
- Work closely with senior engineers and supervisors to ensure smooth execution of installation activities.
- Support team initiatives focused on improving service quality and operational performance.
- Maintain a collaborative and professional approach in all interactions with internal and external stakeholders.
Role accountability
HR proficiency:
Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-solving:
Solve any related problems that arise and escalate any complex operational issues.
Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business process improvements:
Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
Compliance:
Comply with related policy and procedures and work instructions.
Health, safety, and environment:
Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic qualification
Bachelor degree in ceramic engineering or any relevant field.
Work experience
2 to 4 years.
Technical / functional competencies
- Project scheduling
- Logistics analysis
ABOUT THE COMPANY
alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.
We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.
Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.
Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.
Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.
