JOB DESCRIPTION / ROLE
Reservation Agent
We are looking for a detail-oriented reservation agent to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, and booking rooms
Being a Banyan Tree associate means embodying and conveying the brand mindset through the Iam with you Service Culture.
What is in it for you:
ALL Heartist benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation on the customers' desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages.
- Providing support to customers who may need to amend or cancel a reservation
REQUIREMENTS
Your experience and skills include
- Experience in the Reservations field is a must
- Excellent English Language
- Excellent written and verbal communication skills.
- Strong attention to detail, Highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- Ability to multi-task and work well under pressure
Your team and working environment:
Banyan Tree will operate and expand the Ashar luxury camp, embracing the region's Arabian heritage to blend in seamlessly with the Ashar Valley's striking natural scenery and stand in the heart of AlUla's planned "living museum" experience.
Situated near AlUla's signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors' experiences by connecting them with AlUla'snature, art, and ancestry.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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