Retail Manager

About the role

On behalf of Zimmermann, we are hiring for a retail manager to oversee our existing stores in KSA and Bahrain, and who will be part of the growth of the brand in the Middle East.

Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA, and China and a successful online business.

What you'll be doing

The retail manager will be responsible for training and developing the teams to achieve sales growth, profitability, and client excellence, ensuring optimal in-store policies and procedures adherence and KPIs achievement. Foster professional relationships through retail training programs and leadership skills. Your broad responsibilities will include:

• Ensure client satisfaction and achieve consistent sales and KPIs.
• Develop strategies and action plans for sales targets.
• Maximize sales through service strategies, tracking performance, and motivating teams.
• Regularly report performance and mentor store managers.
• Provide feedback on stock issues and ensure product knowledge among team members.
• Manage and grow the client database in compliance with GDPR.
• Ensure accurate client details and product availability for appointments.
• Communicate with clients about new launches and organize appointments.
• Develop teams in client service, brand, and product knowledge.
• Train stores in online fulfillment and policies.
• Lead and motivate teams to achieve KPIs.
• Provide feedback and conduct regular meetings to discuss performance and development.
• Lead and inspire the retail team.
• Oversee recruitment and onboarding of store managers.
• Manage stock accurately and efficiently.
• Monitor stock losses and work with the buying and planning team for consolidations.
• Manage store expenses and ensure timely reporting.
• Maintain high visual presentation standards.
• Assist with new store setups and ensure weekly floral arrangements.
• Provide feedback on maintenance and ensure timely completion of works.
• Drive in-store events and manage them per company expectations.
• Enter client details post-event and send thank you notes.
• Report event details to management.

What you'll need to succeed

• This role will be based in Riyadh, KSA. Travel required to Jeddah and Bahrain.
• Experience managing a network of stores in luxury retail within the Middle East.
• Fluency in Arabic is mandatory for this role.
• Experience in luxury retail, either leading a flagship luxury store or multiple stores/locations.
• Ability to maximize and drive sales performance of your stores.
• Ability to set and drive clienteling activities.
• Strong interpersonal skills and experience managing multiple stakeholders.

Additional requirements

• The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage, and develop team members to exceed KPI results, impeccable attention to detail, and exceptional communication skills.

Diversity and inclusion

We invite all applicants to apply.

It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.