JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To achieve sales targets on units (new & CPOV - Certified Pre-Owned Vehicle) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on Net Promoter Score (NPS) throughout the customer journey.
What you will do:
- Achieve monthly unit sale targets by taking the customer on a structured "one offer" journey
- Achieve the set Trade-ins
- Achieve monthly Finance and Insurance (F&I) product sales targets
- Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing the Net Promoter Score (NPS)
- Lead management (Telephone/Web/Walk-in enquiries)
- Capture customer data (test drive, ID, email address, etc.)
- Achieve 100% of the mandatory required training as per Al Futtaim and Original Equipment Manufacturer (OEM) requirements
- Ensure knowledge of competition activities to be able to counter customer arguments
Required skills to be successful:
- Experience working within the automotive Retail & SME industry often have to work extended hours most evenings and weekends to achieve their targets
- Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
- Strong negotiation skills, with evident ability to influence customer choices
- Upselling skills and ability to create value from new products
- Written and spoken Arabic & English is a must
REQUIREMENTS
About the Team:
This role reports to the Sales Manager.
What equips you for the role:
- Minimum of Bachelor's Degree
- Exceptional written and spoken communication skills
- Excellent planning and scheduling
- Ability to multitask
- Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence
- Charismatic personality that gains customer confidence and trust
- Established work ethic
- Adaptive and open to adopting new selling strategies and encompassing feedback
- Personally accountable for actions
- Self-motivated and immune to allowing external market forces influence individual performance
- Results oriented
- Personally driven to grow and progress within the company.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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