JOB DESCRIPTION / ROLE
Company Description
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is the iconic symbol of hospitality in the Holy City. The hotel's authentic hospitality is seen throughout 1,618 guest rooms and suites that are thoughtfully and elegantly appointed with extravagant amenities and five-star services that allow for peaceful reflection and repose.
Job Description
Reporting to the Senior Sales Manager, responsibilities and essential job functions include but are not limited to the following:
- Achieve daily targeted number of sales calls with effectiveness.
- Develop business leads for the hotel on a weekly basis.
- Prepare a monthly list of accounts to penetrate for the following month.
- Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts.
- Prepare a monthly action plan for the main market segment.
- Perform a monthly review of account profiles on room nights production and average rate.
- Monitor competitors' rate strategy, account penetration, and marketing activities to maintain a competitive edge.
- Fully responsible for accounts under his/her management, including contracting, updating profiles, and renewing contracts.
- Update management on VIP arrivals, meet and greet accordingly.
- Up-sell, cross-sell, and promote hotel facilities and services at every available opportunity in order to maximize sales revenue.
- Conduct negotiations to achieve the best profit and rates for the hotel.
- Attend hotel clients and local community business events to network and maintain high visibility.
- Update the Director of Sales on market trends and business leads.
- Maintain close contacts within the community and in neighboring marketing areas, with airlines, travel agencies, commercial houses, private clubs, professional associates, etc., to procure new business for the hotel.
- Review internal promotion pieces on a regular basis to ensure that all hotel signs, posters, tent cards, etc., are adequate, up-to-date, visually effective, and consistent with high standards set by management.
- Organize and promote, in cooperation with the Food and Beverage Department, special projects such as monthly food promotions, café promotions, etc., to stimulate the Food and Beverage sales within the community.
- Coordinate with Front Office and Housekeeping Departments in handling of room reservations and customers' inquiries, requests, and complaints.
- Direct, supervise, and administer all personnel within the Sales Department.
- Prepare and execute (in conjunction with the Public Relations Department) regular direct mail campaigns that stimulate local interest in the hotel's facilities, announce a special event, promote the credit card, etc.
Qualifications
- Discipline, good attitude, and self-motivated.
- Passionate about guest experience and satisfaction.
- Able to work in a team and good communication skills.
- Fluent in English both written and verbally.
- Must have experience in the same position for at least 2 years in an upscale hotel.
- Hotel or Business School graduates with a Higher Diploma or Bachelor Degree.
Additional Information
Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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