JOB DESCRIPTION / ROLE
Job Purpose
Customizes the system, documents settings, and provides guidelines. They ensure training, system performance, and support SAP HCM/SuccessFactors design and enhancements. Gather requirements, configure, test, and implement changes, with integration knowledge.
Key Accountability Areas
Incident Management:
- Primary responsibility will be to manage and resolve incidents related to the SAP Payroll/Time, SuccessFactors EC ensuring minimal disruptions to HR processes.
- Receive, assess, and prioritize incident tickets related to SAP Payroll & Time, SuccessFactors modules such as Employee Central.
- Investigate and diagnose technical issues, functional problems, and data discrepancies reported by end-users.
- Develop and implement solutions to resolve incidents efficiently and effectively, ensuring minimal downtime.
Business Process Enhancement:
- Facilitate the support of SAP HCM/SuccessFactors modules to enhance the client business functionality and overall performance, while maintaining a high degree of customer satisfaction.
- Customize the respective business area and ensure the system reacts in the manner according to the constraints of the requested use case.
- Prepare test scripts for testing the configured scenarios; include unit testing, system integration testing, performance testing, user acceptance testing, regression testing, or any client specific software testing.
- Provide support for critical incidents for smooth business continuity.
Documentation:
- Document the settings and prepare proper guidelines (configuration document) that allow other consultants to make further changes or repairs with due efforts.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems that arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
Compliance:
- Comply with related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor degree in Information Management Sciences & Systems or any relevant field.
Work Experience
4 to 6 years.
Technical / Functional Competencies
- Applications development standards and procedures.
- Applications knowledge.
- Applications system analysis.
- Applications system design.
- HRIS payroll systems.
- Joint applications development.
ABOUT THE COMPANY
alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.
We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.
Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.
Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.
Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.
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