Who We Are
Our mission is to be a catalyst for Oracle's customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: customer, product, partners/implementors, and GTM/sales.

Your Future Role: Customer Success Manager
We're on the precipice of a generational change in how Oracle enables customer success, and Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, unifying front, middle, and back office for a 360-degree view of the customer. We're looking for a distinctive manager who has successfully led customer transformations in the F500 technology and/or SaaS landscape(s) and who understands how to unlock the full potential of any given customer. If you embrace change and a transformation always-on mindset, then this will be an extremely rewarding opportunity.

Specifically, you will take a key role in governing, mitigating risk, and maximizing chances of proper project management and successful completion of one or more specific critical projects for strategic customers, which are implemented by an Oracle partner SI.

- Take a key role in building up and driving these most complex partner-led SaaS transformational implementations to success.
- Assess and mitigate risk, making sure the partner implementation is according to standards.
- Assess and mitigate risk for all project constraints and manage contracts accordingly.
- Lead by example and be a natural accepted mentor for the Customer, Oracle, and Partners involved in the transformation as an essential part of the program and key member of Steerco.
- Balance between all elements of a multi-faceted role, including (non-exhaustive):
- Work with Alliances and Channels, making sure the involved partners are focusing on customer success; escalate in a timely manner when there is any deviation.
- Act as an escalation point for your customer, plus potential conflict between Customer and partner SI.
- Drive customer implementation towards success with healthy partner interaction.
- While collaborating with partners, do pick up trends and propose potential improvements that can help these partners or the wider ecosystem to become more effective and more successful.
- Manage customer and partner on potential solution gaps and development requests.
If you are:

An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach. You're interested in technology, but you recognize it's not the only factor that determines customer success, let alone success in the cloud. You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. You know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve. You'd much rather listen, ask questions, and engage in candid conversations to design innovative solutions. Entrepreneurial-minded with sound judgment and can navigate complexity. You are a highly collaborative team-player who can navigate different personalities, work well with others, and share lessons learned and knowledge gained from project experience. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.

What You'll Bring
Your enthusiasm, knowledge, and business acumen, and love and passion for customer success will help Oracle become the leading cloud service provider.

An ability to drive highest program and project standards across a mainly indirect Oracle team and partners, bringing focus on stakeholder and customer success. Simply, if you have the abilities of a solution architect, sales engineer, CSM, consultant, and project manager all rolled into one, this will be an exciting and immensely rewarding opportunity to drive sustainable change for Oracle and its customers.

What You Will Do
- Passion for and ability to have cross-industry consultative conversations regarding business challenges and opportunities, building trusted advisory relationships with customers and partners alike.
- Deep product and market expertise in Cloud Delivery, including customer needs, competitive landscape, and key trends in the industry.
- 8-10+ years of experience in product line and/or Cloud transformation.
- Proven experience leading end-to-end success of cloud solutions across Product and other functions including Marketing, Sales, Service, Alliances, and/or Support.
- World-class communication and cross-functional teamwork skills. Able to handle challenging meetings with internal and external executives.
- Hands-on - not just a leader/talker but someone who wants to roll up her/his sleeves to get the job done.
- Technical aptitude and business acumen.
- Entrepreneurial with a continuous improvement mindset that embraces ambiguity, seeing it as an opportunity to drive transformational change.
- A highly collaborative leader who can navigate different personalities, work well in teams, and believes that 1+1=>3.
- A strong focus on ownership and execution. Someone with the appropriate level of drive and "toughness" to effectively manage in a fast-paced and at times ambiguous environment, ensuring results and deadlines are achieved.
- A strong balance of strategic and tactical skills, with a high level of intellectual agility and capacity for original thought.
- Focuses on actions/outcomes; driven to overachieve. Lives and breathes execution and customer success.
- An exceptional communicator who can write, present, and effectively adjust messages to meet individual audiences and organizations.