Senior Manager (Key Account & Customer Relationship)

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Employment: Full Time

Senior Manager (Key Account & Customer Relationship) Eastern, KSA

We are a UAE based recruitment company, currently seeking a Senior Manager (Key Account & Customer Relationship) for one of our clients in the Eastern Region in Saudi Arabia which is one of the leading facilities management, hospitality and catering companies in the Middle East. The qualified candidate will be handling all sales activities related to the client/s.

Job Purpose:
• Liaison with customers and conduct routine visits to ensure that all F&B, Equipment Services and other flight requirements provided for the Client are as per specifications based on the assigned routes.
• Coordinate with Menu Planning and Development Chef, Costing and Pricing, Purchasing, Catering Orders, Meal Policies, F&B Manuals, GLP policies and related documents.


• BS Degree in Business Administration, Marketing or relevant field
• With experience and understanding of Catering business
• Proven professional experience as Sales / Customer Service Executive and track sales KPI target, aligned with department’s objectives and company business goal
• Understand and monitor Sales Metrics (Annual Forecast, Sales Results, Meal Costing)
• At least with 5 years proven working experience as Sales or customer service

Knowledge and Skills:
• Knowledge of CRM software (preferably in SalesForce)
• Proficiency in MS Office (MS Excel in particular)
• Excellent communication
• Business acumen with a problem-solving attitude



Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.


Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.


At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

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