Senior Product Manager

Description

About Lucidya

Lucidya is an AI powered customer experience management platform that helps brands listen, understand, and engage with customers across channels. We serve enterprise teams and turn customer signals into actions that improve experience and business results.

Second, what we are building:

We are building a marketing suite under the Lucidya CXM Suite, focused on two outcomes

• Lead generation and acquisition
• Expansion

This suite will cover core marketing use cases like

• Marketing campaigns and orchestration
• Outbound communication across channels
• Ads analytics and performance insights
• Tight connection with the rest of Lucidya CXM modules

What this role will be responsible for

• Own the vision, strategy, roadmap, and success metrics for the marketing suite
• Run discovery with customers and internal teams, then translate it into shipped product
• Lead a cross functional squad across engineering, design, data, and GTM
• Define MVP scope, priorities, and releases, and keep delivery moving
• Build enterprise ready foundations: permissions, governance, audit logs, scalability
• Define measurement and reporting for campaigns, acquisition, and expansion impact
• Shape integration strategy with CRM, ad platforms, and communication channels

Requirements

• Own the vision, strategy, roadmap, and success metrics for the marketing suite
• Run discovery with customers and internal teams, then translate it into shipped product
• Lead a cross functional squad across engineering, design, data, and GTM
• Define MVP scope, priorities, and releases, and keep delivery moving
• Build enterprise ready foundations: permissions, governance, audit logs, scalability
• Define measurement and reporting for campaigns, acquisition, and expansion impact
• Shape integration strategy with CRM, ad platforms, and communication channels

Qualifications and criteria

• Senior product manager experience in B2B SaaS with end to end ownership
• Strong understanding of marketing workflows: campaigns, lead lifecycle, attribution, ads analytics
• Strong product sense and ability to simplify complex journeys
• Strong stakeholder management, you can align, push back, and still move forward
• Experience working with data heavy products and defining tracking and dashboards
• Comfort with integrations and platform thinking

Bonus points

• Marketing automation or CDP activation experience
• CRM ecosystem exposure: Salesforce, HubSpot, Dynamics
• AI powered marketing use cases: segmentation, next best action, content generation