JOB DESCRIPTION / ROLE
• The Service Delivery Manager ensures seamless service delivery, high customer satisfaction, and adherence to service level agreements.
• Key responsibilities include overseeing the service delivery process, resolving issues, and driving continuous improvement.
• This role involves developing and implementing procedures, monitoring performance, and identifying enhancement opportunities.
• Acting as the primary client contact, the manager builds strong relationships, addresses service issues, and conducts regular performance reviews.
• Leading a team of service delivery professionals, the manager provides guidance and fosters a collaborative environment for professional growth.
• This role requires a proactive, customer-focused approach, excellent communication skills, the ability to manage multiple priorities in a fast-paced environment, and proficiency in speaking Arabic.
Requirements:
• Customer service orientation• Communication skills
• Problem-solving abilities
• Leadership skills
• Project management skills
• Relationship-building skills
• Analytical skills
• Time management skills
• Team management skills
• Proficiency in Arabic
ABOUT THE COMPANY
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
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