JOB DESCRIPTION / ROLE
As a Service Engineer, you will be responsible for providing technical support to their customers and ensuring the optimal performance of their products. You will also work closely with their sales and customer success teams to identify and troubleshoot technical issues, develop solutions, and ensure customer satisfaction.
Duties and Responsibilities:
-Provide technical support to customers via in-person visits.
-Troubleshoot and diagnose technical issues related to our products and services.
-Collaborate with other teams to resolve complex technical issues.
-Manage and maintain customer's equipment and systems.
-Provide training and guidance to customers on the use of our products and services.
-Conduct regular site visits to troubleshoot technical issues and provide support.
-Document and report all customer interactions and issues in a timely and accurate manner.
Requirements:
- Location - Riyadh, Saudi Arabia.-Fluency in English
- Arabic speaker
-Troubleshooting experience
-2+ Years of Work experience in the field.
-Mechanical and Electrical Troubleshooting
-KSA Driver's License
ABOUT THE COMPANY
Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.
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