Soft Services Coordinator - Housekeeping (SMP)

***Clarification on SMP Contract: It is Supplementary Manpower service contract job in which prospective applicants are interviewed and salary determined by NEOM interview panel; and being employed under the payroll of SMP Contract (SMP Vendor). Successfully mobilized candidates would be under the visa sponsorship of SMP Vendor Company/Contract.

REQUIREMENTS SUMMARY
The Soft Services Coordinator - Housekeeping SMP responsibilities will include, but not be limited to:

Key Accountabilities

• Assists in leading the Communities housekeeping and janitorial operations.
• Oversees the implementation of day-to-day services.
• Ensures the Housekeeping and Janitorial operation meets the target customer needs, employee satisfaction, focuses on growing customer satisfaction.
• Responsible to oversee the delivery of the service level agreements and key performance indicators in the contract between NEOM and its partners in Housekeeping and Janitorial.
• To monitor and ensure best practice is achieved in line with pre agreed SOPs.
• To ensure all service provider staff are suitably trained and equipped in order that they operate in accordance with our QHSE policies and procedures.
• Proactively manage and take ownership of day-to-day issues that arise in the operations.
• Seek and create solutions to problems in operation with service provider.
• Liaise with client and employees, to ensure that the provision of support services meets and exceeds service level agreements.
• Immediately notify and report the quality control team of any safety issues or concerns.
• Monitor stock levels of service provider in chemical, consumables, linen.
• Ensure all equipment is available, maintained and serviced regularly and as needed.
• Encourage employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to ‘think outside the box’.

Requirements: