Spa Receptionist

Company description

Established in 2000 in Turkey, Rixos pioneers the 'All inclusive, all exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job description

• To ensure the retail displays are clean, attractive and well stocked at all times.
• To keep up-to-date with the guest service results and to improve where it is required.
• To send confirmation letters each evening to the guests with details of their requested service.
• To have a thorough knowledge of all well-being services and departments as well as other applicable services offered by the hotel.
• To notify the manager immediately of any guest complaints.
• To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services.
• To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media.
• To actively up sell all the appropriate spa services and products to the guests.
• To ensure that the departmental operation budget is strictly adhered to maximising revenues and minimising expenses.
• To achieve daily and monthly sales targets set by the manager.
• To assist the manager in preparing daily and monthly revenue reports.
• To confidently recommend and up sell additional services to guests. To try to rebook them wherever possible.
• To report training needs to supervisor or manager.
• To ensure the towel displays are well stocked in the rooms and the restroom.
• To ensure all changing rooms are clean and well stocked with shampoo, conditioner and shower gel (amenities).
• To write requisitions for maintenance issues.
• To update the communications book on daily events if any.
• To raise store requisitions. To ensure beverages are always well stocked and fresh for the guests.
• To ensure confirmation cards are sent to the appropriate guest.
• To assist in monthly stock counting and inventory controls.
• Ensure a high level of product knowledge of the hotel, other outlets and the local area.
• To be completely knowledgeable about all the retail products and available spa services.
• To assist in providing departmental orientation to newly recruited team members.
• To assist guest with bookings.

Qualifications

High school or any higher qualification. A minimum of 1 year experience in a similar position preferably in the hospitality industry.