JOB DESCRIPTION / ROLE
A major client of Florence International Consulting is seeking a Sr. Manager for IT Operations/Support/Service Delivery to be added to their team. The following are the responsibilities:
Service Support: Responsible for development and implementation of incident process managements
Service Delivery: Capacity management plan. SLAs, KPIs and dealing with IT Vendors
Infrastructure Management
Information Security, compliance and governance with regards to IT standards
People management of over 15 people directly and indirectly
Working budgets (Capex: SAR 10M+ -- Opex: SAR 10M+)
Minimum 10 years of experience within IT
REQUIREMENTS
Sr. Manager - IT Operations/Support/Service Delivery
Florence International Consulting
Jeddah, Saudi Arabia
A major client of Florence International Consulting is seeking a Sr. Manager for IT Operations/Support/Service Delivery to be added to their team. The following are the responsibilities:
Service Support: Responsible for development and implementation of incident process managements.
Service Delivery: Capacity management plan. SLAs, KPIs and dealing with IT Vendors
Infrastructure Management.
Information Security, compliance and governance with regards to IT standards.
People management of over 15 people directly and indirectly.
Working budgets (Capex: SAR 10M+ -- Opex: SAR 10M+).
Minimum 10 years of experience within IT.
ABOUT THE COMPANY
Florence Consulting is a boutique search consultancy dedicated to introducing senior candidates within Finance and Accounting, Internal Audit and Human Resources.
Our International arm is head quartered in Dubai where we recruit across the Middle East with a particular focus on the UAE, Kuwait, Qatar and Saudi Arabia.
By combining our technical understanding and on the ground experience we offer a professional and personal service to both candidates and clients.
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