JOB DESCRIPTION / ROLE
Role Summary
Manages a complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians). Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in the profitable installation, maintenance, and repair of GEHC products, and the growth of the service contract
base.
Essential Responsibilities
- Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development
- Drive business results and manages customer relationships within area of responsibility
- Own operational processes (e.g., PM completion, overtime management)
- Leads and cultivates a culture of GE Beliefs and integrity
- Develop strong customer relationships and serve as the interface between customer and all GE Healthcare organizations creating "one GEHC" for the customer
- Proactively identify customer needs and develop and implement customer specific solutions
- Lead service delivery that continuously surpasses customer expectations
- Leverage internal relationships to enhance business performance and customer experiences
- Promote a safe working environment and ensure compliance with applicable EHS policies and procedures
- Drive change initiatives as required to improve efficiencies and execute on business commitments
Qualifications/Requirements
- Bachelor's degree and a minimum four years of leadership experience; or equivalent (defined as High School Diploma/GED and six years progressive experience with leadership and technical support) or equivalent knowledge or experience
- Proven experience leading a team, managing customer relationships, and/or managing a P&L or comparable business unit
- Ability to develop and execute multiple priorities and approaches to meet objectives
- Exceptional interpersonal skills
- Must have a valid driver's license
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality and Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the
Quality Organization
- Identify and report any personal quality or compliance concerns immediately to the Quality
Organization
- Ensure timely dispatch closure
- Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
REQUIREMENTS
Desired Characteristics
- MBA or master's degree and previous field sales or field service experience or equivalent knowledge or experience
- Proven leadership and ability to orchestrate resources and motivate teams
- Direct customer relationship experience
- Strong business acumen
- An inclusive leader that builds a connection to the workforce through personal involvement and trust
- Proven ability to influence and drive change through exceptional written and verbal communication skills and able to effectively communicate across a distributed workforce
- Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
- Understanding of customer/marketplace and drivers that influence customer behavior
- Ability to resolve complex issues within functional area and area of expertise
- Ability to develop and execute multiple priorities and approaches to meet objectives
About Us
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About GE Healthcare
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
ABOUT THE COMPANY
GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.
GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.
Find Top Talent
Other jobs you might be interested in
Senior Architect Jobs in RiyadhProject Architect Jobs in Riyadh
Site Architect Jobs in Riyadh
Show More
