Store Supervisor (Acqua Di Parma)

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Organizational:
- Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:
- Implement activities under minimal supervision
- Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner

Guest Experience Focus:
- Build and maintain guest experience standards in order to build strong loyalty Ensure consistency in customer service delivered and handle all complaints

Sales Focus:
- Assist in the achievement of sales target allocated to the store
- Participate with the sales executive team in generating sales through high selling techniques Manage VIP Guests relationships
- Ensure stock levels are maintained as per guidelines Ensure adherence to safety and security policies Stock Replenishment:
- Enter all received goods in Baan inventory and ensure proper record of all stock movements Order and replenish all goods to avoid any out of stock situation
- Assist the Shop Manager in preparing for inventory audit Merchandising:
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
- Implement all merchandising as per the Brand's visual merchandising guidelines Conduct daily walkthroughs to check presentation standards

Team Management Support:
- Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives
- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Assist the Shop Manager in defining areas of responsibility for each sales team member Manage, engage and guide the team reporting to the Store Manager
- Participate in relevant projects and community activities as and when needed