Customer Strategy & Applied Innovation - Consultant

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

A career in Consulting with Deloitte will engage your wide-ranging skills in program management and coordination, marketing, business development, relationship-building and importantly, client engagement. We're looking for smart problem-solvers those with fluency in Middle Eastern culture who can work collaboratively to apply themselves and deliver propositions that will raise Deloitte's eminence in the region. If you enjoy a challenge and the opportunity to make a positive difference in the world, we will provide you with a professional environment geared to fostering your growth and positioning you achieve excellence with our clients.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

- Integrity
- Outstanding value to markets and clients
- Commitment to each other
- Strength from cultural diversity

During your tenure as a Consultant in Customer Strategy & Applied Innovation, you will demonstrate and develop your capabilities in the following areas:

General consulting capabilities:

- Ability to manage own work against the project plan to ensure a superior client experience
- Understand the client's business, follow sector trends and learn leading practices
- Conducts research on economics, sector and market conditions to better understand the client's needs
- Gather and interpret financial information to help strengthen proposed recommendations
- Articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
- Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients
- Recognize technology as a business enabler
- Applies experience to enhance standard methods and tools; promotes their use through knowledge sharing
- Ability to consider end user experience throughout the development cycle to deliver requirements and enhance adoption
- Applies 'user-centered design' to evaluate design scenarios against end-user experience and requirements within domain (e.g., Cloud technologies, mobile)

Customer Strategy & Applied Innovation capabilities (initial experience in selected areas):

- Assesses how companies should respond to rapidly changing consumer behaviours and the proliferation of multichannel touchpoints
- Explores unmet consumer needs to inspire new breakthrough creations
- Reimagines services across multiple touchpoints to create new economic value and meet customer needs
- Re-envisions how best to engage customers and create new experiences , test and refine using agile methods
- Designs experiences that delight customers and drive top-line growth
- Identifies the most valuable customer journeys, assessing their impact on customer satisfaction, revenue growth and cost to serve
- Develops and implement strategies and approaches to drive customer acquisition , value, engagement, and loyalty
- Builds new and strengthen existing digital channels , implementing new or enhanced omni-channel strategies
- Defines fit for purpose design and capture technological, experiential requirements to revamp the entire experience, bringing innovative services to life by mapping the underlying experiential, technological, and operational requirements
- Iterates and learns through rapid prototyping before delivering the product design, along with the commercial case and the market-entry platform to support a product launch
- Creates prototypes that deliver the full user experience, assessing and implementing data, analytics, and marketing-technology solutions
- Tests and refine with real customers building out the systems to support the radically improved customer journey
- Defines implications of existing operating-models , including roles, org. structures, and operating processes
- Uncovers the priority processes that create the biggest impact for customers and business
- Transforms processes and ensuring that they are fit for standardisation and automation
- Achieves scale by identifying synergies among technologies, systems, and data sets across multiple journeys
- Defines IT architecture changes , ensuring that journeys are integrated into existing IT systems
- Cooperates with Digital Lab s teams to rapidly build out IT component
- Ensures regulatory compliance and functionality of every new service or process
- Defines capability gaps and support team to build these capabilities in an agile fashion
- Deploys insights and methods of working out of the following areas: Block-chain, AI/Robotics, Digital Platforms, Digital Transformation, Agile, Data Analytics

Leadership Capabilities:

- Builds own understanding of our purpose and values; explores opportunities for impact
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
- Understands expectations and demonstrates personal accountability for keeping performance on track
- Actively focuses on developing effective communication and relationship-building skills
- Understands how their daily work contributes to the priorities of the team and the business