JOB DESCRIPTION / ROLE
Every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as a Swiss Service Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.
What you will be doing:
- Provide and dispatch immediate actions to all guest concerns.
- Ensure follow-up of action is completed with-in the quoted time.
- Work with related departments to ensure efficiency in meeting guests needs.
- Promotes hotel services and amenities to encourage an exceptional resort experience.
- Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest's experience.
- Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest's issue.
- Handling all wakeup call requests 24/7
- Handling the main hotel Fax 24/7
- Handling emergency call's and calling the hotel doctor when needed 24/7
Your experience and skills include:
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Service focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus.
REQUIREMENTS
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Service focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
