Talent & Culture Manager

AccorHotels

Saudi Arabia

Posted on: 16 Jan 2025

JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is the iconic symbol of hospitality in the Holy City. The hotel's authentic hospitality is seen throughout 1618 guest rooms and suites that are thoughtfully and elegantly appointed with extravagant amenities and five-star services that allow for peaceful reflection and repose.

Job Description

At Fairmont Hotels & Resorts, every colleague guest interaction is an opportunity to create a lasting memory. As an ambassador of the brand and the property as Talent & Culture Manager, your leadership, strong interpersonal skills, and strategic vision will drive an engaged team, guest satisfaction, and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the luxury and lifestyle marketplace.

Reporting to the General Manager, you will be responsible for determining the Talent & Culture strategic and programmatic needs of Makkah Clock Royal Tower, A Fairmont Hotel, and also support effective implementation and evaluation of strategies, policies, and procedures. Responsibilities and essential job functions include but are not limited to the following:

  • Control and monitor the administration of all Talent & Culture activities and policies.
  • Plan, manage, control, coordinate, and participate in personnel activities of all the departments in areas of:
    • Recruitment & Selection
    • Compensation & Benefits
    • Performance Management System
    • Employee Relations
    • T&C Initiatives
    • Statutory Compliance
  • Recommend, implement, formulate, and execute the organization's policies, procedures, rules, regulations, and programs for all employees.
  • Ensure effective implementation of all Talent & Culture Systems, Policies, and Procedures following local legislation.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
  • Develop an annual and long-term Talent & Culture plan that identifies the organization's Talent & Culture agenda as a component of the organization's overall Strategic Plan.
  • Identify Talent & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of employees.
  • Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum productivity, morale, and guest service.
  • Develop and maintain effective relationships with all departments.
  • Respond to queries by resolving issues in a timely and efficient manner.
  • Ensure that the team has been trained for all safety provisions.
  • Ensure that all personnel are kept well informed of department objectives and policies.
  • Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.
  • Develop and implement an effective recruitment and screening system, as per the organization's requirements.
  • Ensure the smooth and efficient running of the Talent & Culture Department, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
  • Establish standard policies and procedures for all processes in Talent & Culture Management.
  • Implement effective and efficient day-to-day communication, administration, and reporting, to and between the departments and individuals, resulting in a highly motivated, flexible, and multi-skilled workforce.
  • Investigate and review all disciplinary actions to ensure compliance with labor laws and rules and regulations of the organization.
  • Ensure that all employees comply with the policies and procedures.
  • Maintain and update employee records, legal documents, policies and procedures, and other personnel matters.
  • Prepare and submit periodic personnel reports such as turnover, personnel inventories, and recruitment.
  • Perform various activities with regard to personnel:
    • Monitor staff performance appraisal.
    • Recruitment and selection of personnel and employment procedures.
    • Resignation and dismissal procedures.
    • Make manpower and cost budget for the Talent & Culture Department.
    • Make proposals on competitive salary policy.
    • Review the policies periodically and recommend necessary adjustments to the General Manager, according to current industrial trends and requirements of the Labor Department.
    • Ensure that all Job Descriptions, Departmental Operations, and Training Manuals are prepared and updated annually.
    • Analyze manpower requirements and recommend selection activities to meet the requirement.
    • Ensure that all practices are complete and abreast with legal practices, policies, and procedures.
    • Review personnel policies, procedures, and practices. Recommend changes, modifications, or updated information to the General Manager.
    • Inspect the staff restaurant, locker rooms, and other facilities regularly to ensure that they are well operated and maintained.
    • Implement an effective Manpower Development System, which maximizes potential and satisfies present and future manpower needs.
    • Ensure that all external communication in the form of Recruitment Ads, External Hotel and Talent & Culture Activities, and Internal Communications through Staff Notice Boards, collateral, etc., portray a professional image in line with the organization's standards.

Qualifications

  • Master's Degree in Talent & Culture Management
  • Minimum 9-10 years of Talent & Culture Management experience and at least 1 or 2 years of experience as Talent & Culture Manager
  • Excellent reading, writing, and oral proficiency in English language
  • Proficient in MS Excel, Word, and PowerPoint
  • Strong leadership, interpersonal, and negotiation skills
  • Excellent communication and customer contact skills
  • Results and service-oriented with an eye for details
  • A team player and builder
  • A motivator and self-starter
  • Well-presented and professionally groomed at all times

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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