Tamayyaz Waiter - Saudi National

Company Description

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills and knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and on-the-job training.

Job Description

• Attends regular training sessions in line with the departmental policies and procedures, such as guest care, product knowledge, grooming standards, and up-selling.
• Works as per instructions from the immediate supervisor and as per duty shifts, including basic cleaning work, polishing equipment, table setting, and collecting materials or goods from other departments.
• Communicates directly with guests, presenting menus, helping with recommendations, receiving orders, placing orders, and handling payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances is the entrance left unattended.
• Maintains a professional and friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself or herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate supervisor.
• Handles guest complaints as per instructions or consults the immediate supervisor.
• Does all mise-en-place work according to the whole day service requirements.
• Reports any equipment failures or problems to the maintenance department.
• Passes any maintenance requests to the maintenance department.
• Participates in any training or development schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to open communication within the assigned team.
• Treats guests and colleagues in a polite and courteous manner.
• Observes high standards of personal hygiene.
• Maintains clean and organized side stations at all times.
• Anticipates customers' needs.
• Is flexible in assisting around different areas of the hotel.
• Familiar with the company's internal policies and safety procedures.
• Helps in other areas of the hotel if the situation requires.
• Has a complete understanding of and adheres to policies relating to fire, hygiene, health, and safety.
• Is familiar with all related company documentation and especially with the relevant operational standards for the department.
• Carries out any other reasonable duties and responsibilities as assigned.

Administration

• Works hand in hand with the hostess to ensure the name tag is complete and in proper position.
• Ensures business cards and database are handed over to the hostess for the record.
• Ensures all bills are handed over to the cashier.
• Ensures all items are charged accordingly in the micros system as per guest consumption.

Qualifications

• Tamayyaz Program is for Saudi nationals only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to six months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the hospitality field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Additional Information

Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.