Position: Supervisor
OVERVIEW

To effectively supervise and manage all operations of the assigned section (Mens / Ladies)

MAIN JOB RESPONSIBILITIES

Using business awareness to maximize sales

- Movement of stock in and out of the assigned section
- Maintain high standards of visual appearance throughout the section
- Provide the highest standards of customer service by demonstrating excellent knowledge of products and services
- Ensure that all customers are welcomed into the section and ensure that the customer is treated with courtesy at all times and that they leave the store happily
- Ensure awareness and vigilance at all times of security in the showroom without appearing to be overly suspicious to the customers
- Handle all customer complaints in line with company policy, if unsure refer to the Area Manager
- Optimize sales in line with company targets
- To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information
- Ensure all staff are aware of and focused on achieving sales targets daily

- Operate an effective stock management system (Shop floor & Backstore) to maximize sales and profitability
- Provide department reports on slow moving, fast moving and non-moving items to the Area manager.
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff
- Ensure that plans for seasonal promotions are in place, using all relevant information and resources
- Verification of the cashier report

Managing others to maximize sales

- Supervising and managing staff and staff issues - including staff rotation, staff supervision
- Ensure tasks are delegated appropriately in accordance with people's skills and abilities
- Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times
- Ensure that staff has the skills needed to meet company expectations and identify and prioritise training needs accordingly.
- Monitor the performance of new starters and give feedback as appropriate to the showroom manager
- Carry out regular and relevant in-store training in the sections product range
- Ensure morning mini meetings are held with the section staff to focus on the sales target and the days tasks

KEY JOB DELIVERABLES / ACCOUNTABILITIES

- To ensure customer satisfaction by delivering exceptional customer service - To be measured through no. of complaints coming in
- To achieve the sales target (Actual Vs Target achievement)
- To ensure effective inventory control and periodical stock reviews
- On the job training on product knowledge to all staff - To be measured by training hours given and again customer feedback on service
- On time submitting the summarized feedback report received from the salesperson/ Daily sales reports etc. to the Store manager

RELATIONSHIPS

Reports to : ASM / Store Manager
Supervises : Zone leaders / Staff
Liaises with : Internally - Inventory dept, VM dept.