JOB DESCRIPTION / ROLE
Job Title - Technical Call Center Specialist (After Sales)
Job Responsibilities
* Act as first-line troubleshooting and timely escalation to meet customer SLA's
* Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA's
* Guarantee timely, complete resolution of problems reported by clients via telephone or email support, through the delivery of parts and/or scheduling of on-site visits by the Technical Engineers
* Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints
* Handle support requests originating from clients and transfer of the resultant parts order to the back office
REQUIREMENTS
Job Requirements
* 1-3 years' experience in a call center environment or in a customer service support role
* Good knowledge of IT systems and CRM systems
* Knowledge of customer service practices and principles
* Good knowledge of English and Arabic
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
ABOUT THE COMPANY
Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.
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