Technical Engineer

Technical Engineer | alfanar Electric

Job Purpose

Efficiently perform customer support for sales processing and delivery activitie

Key Accountability Areas

Technical Presentations and Training:
- Develop technical seminars and workshops for electricians and traders to present alfanar's current and new products.
- Create and deliver technical presentations, illustrating how a product aligns with client needs.
- Offer pre-sales technical assistance and product education.

Sales Support and Channel Expansion:
- Support sales by expanding into new channels and assisting current agents.
- Coordinate sales and marketing visits to enhance market presence.
- Conduct surveys and market studies to analyze products in the market, including competitors' specifications and prices, to refine alfanar's offerings.
- Prepare market studies for potential new products and assess the feasibility of investment in alfanar for these products.

Marketing and Visibility Enhancement:
- Enhance alfanar's visibility in the local market through the installation of signboards and billboards.
- Assist marketing efforts by participating in trade shows, conferences, and other marketing events.
- Proposal and Quotation Preparation:
- Prepare tenders, proposals, and quotations.
- Compile reports on sales achievements.

Market Intelligence and Collaboration:
- Stay informed about market technological needs and evolution, sharing insights with Product Line Managers.

Project Management:
- When necessary, assume the role of a Project Manager for each deal to ensure the final solution meets customer expectations and aligns with initial proposals.

Sales Targets and Customer Problem Solving:
- Achieve regular sales targets.
- Address and resolve client problems.

Role Accountability

HR Proficiency
- Training of sub-ordinates and forming a team to get the work effectively achieved.
- Provide leadership, coaching, and direction to subordinates in all aspects of their work.
- Delegate sub-ordinates in each respective assignment.
- Ensures fair distribution of tasks to maintain morale, motivation of subordinates.

Delivery
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
- Problem-solving
- Resolve any related problems arise and escalate any complex operational issues.

Quality
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
- Business Process Improvements (Effectiveness)
- Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.

Compliance
- Comply to related policy & procedures and work instructions.

Safety
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Requirements: