JOB DESCRIPTION / ROLE
• Saudi National
• 3+ years of experience with large service desk operations
• 3+ years of experience with ITIL compliance and practices
• 3+ years of experience providing service delivery for operations.
• Experience supporting users remotely and onsite in an enterpriseenvironment.
• Exceptional customer service focus
• Ability to triage incoming requests and escalate asneeded.
• Ability to follow documented processes, procedures, andpolicies.
• Able to ensure a high level of user satisfaction.
• Excellent communication skills
• Excellent in Microsoft Office 365, Windows OS, Webex, and Teams
• Works well independently and within a team.
• Able to establish and maintain effective working relationships.
• Experience utilizing BMC Helix for Incident. Problem management.
• Experience with Azure Enterprise Identity Management services.
Requirements:
• 3+ years of experience with large service desk operations• 3+ years of experience with ITIL compliance and practices
• 3+ years of experience providing service delivery for operations.
• Experience supporting users remotely and onsite in an enterpriseenvironment.
• Exceptional customer service focus
• Ability to triage incoming requests and escalate asneeded.
• Ability to follow documented processes, procedures, andpolicies.
• Able to ensure a high level of user satisfaction.
• Excellent communication skills
• Excellent in Microsoft Office 365, Windows OS, Webex, and Teams
• Works well independently and within a team.
• Able to establish and maintain effective workingrelationships.
• Experience utilizing BMC Helix for Incident. Problemmanagement.
• Experience with Azure Enterprise Identity Management services.
ABOUT THE COMPANY
Best Comprehensive Solutions for Information Systems Technology company was formed by a group of dedicated, dignified and experienced consultants with different school of thoughts. An organization backed by strong values, process adherence and above all a highly motivated team. We realized the current business is heterogeneous system with innovative technologies which needs cutting edge solutions and synchronization. We help our clients to re-imagine and co-create best value technology solutions in a profoundly changed digital world!
Best Comprehensive Solutions for Information Systems Technology company has expertise in aligning SAP implementation to the business objectives helping derive optimum value of technology in the verticals of Public Sector, Manufacturing, Automobile, Retail, Media, Aviation, Banking and Petrochemicals.
