Technical Support Engineer

Group overview

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in:

• Electrical, electromechanical and civil engineering construction
• Manufacturing and marketing electrical construction products
• Allied engineering services

Our main divisions:

• alfanar electric
• alfanar construction
• alfanar building systems

alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

• Riyadh and Jubail, Saudi Arabia
• Dubai, UAE
• London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial complex, Riyadh

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the complex houses alfanar’s facilities.

The complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job purpose

Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Key accountability areas

Warranty claims support:

• Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
• Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.

Field commissioning assistance:

• Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
• Contribute to ensuring systems meet project specifications and compliance standards.
• Document commissioning issues and assist in resolving them collaboratively.

Project engineering support:

• Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
• Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.

Technical documentation:

• Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
• Support the preparation and review of clear, concise technical reports and documentation.

Learning and development:

• Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
• Contribute to improving engineering workflows by supporting process enhancements under supervision.

Role accountability

HR proficiency:

Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-solving:

Solve any related problems that arise and escalate any complex operational issues.

Quality:

Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business process improvements:

Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance:

Comply with related policy and procedures and work instructions.

Health, safety, and environment:

Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.

Academic qualification

Bachelor degree in electrical engineering

Work experience

2 to 4 years

Technical / functional competencies

• Customer service orientation
• Customer service programs