Tele-Sales Coordinator

Company overview

Khayira Holding Company is a Saudi holding company operating through its subsidiary Utilities Solutions Trading Company, specializing in the wholesale trading of heavy machinery and industrial equipment.

Company headquarters: Riyadh, Kingdom of Saudi Arabia
Work location: Remote (within Riyadh, Dammam, Jeddah)

Job summary

We are seeking a Tele-Sales Coordinator to enhance the efficiency of our field sales team by qualifying leads, preparing new customer visits, and strengthening pipeline quality.

This role is critical in ensuring sales engineers focus on high-value, well-prepared customer visits, improving conversion rates and market coverage.

Key responsibilities

• Conduct outbound calls to new and existing customers to introduce company products and value propositions.
• Qualify leads and prepare new customer visits, ensuring readiness before assigning to field sales.
• Confirm weekly customer appointments for sales engineers and sales managers.
• Handle inbound inquiries and follow up on leads, quotations, and customer requests.
• Communicate product value clearly and professionally, addressing customer questions and objections.
• Persistently share and follow up on company website links, LinkedIn page, and company brochures with prospects.
• Coordinate closely with sales, technical, and operations teams to ensure smooth opportunity handover.
• Support customer satisfaction and assist with payment follow-ups in coordination with finance.
• Maintain accurate records of all activities in the CRM system.

Key performance indicators (KPIs)

• Confirmed weekly visits: Number of confirmed and qualified new-customer visits scheduled per week.
• Lead qualification rate: Conversion of contacted leads into sales-ready opportunities.
• Visit readiness quality: Sales team feedback on customer preparedness and meeting effectiveness.
• Product & value proposition knowledge: Ability to clearly explain products, applications, and differentiation.
• Digital outreach discipline: Consistent sharing and follow-up of company website, LinkedIn page, and brochures.
• Follow-up effectiveness: Timely and persistent follow-up on leads, quotations, and visit confirmations.
• CRM accuracy: Completeness and accuracy of call logs, leads, and appointment records.

Requirements

Qualifications & skills

• Saudi national
• Experience in Tele-Sales, Inside Sales, or Sales Support (B2B / industrial experience preferred)
• Strong communication skills in Arabic (English is a plus)
• High discipline and accountability in a remote work environment
• Familiarity with CRM systems and Microsoft Office tools
• Customer-focused, persistent, and results-oriented mindset

Why join us

This role directly contributes to sales productivity and revenue growth by:

• Reducing unproductive door-knocking visits
• Improving customer targeting and preparation
• Increasing sales conversion efficiency
• Allowing field sales to focus on high-value opportunities

Working conditions

Employment type: Full-time
Work arrangement: Remote
Working hours: 8:00am to 5:00pm

Application period

Application opening date: 08/02/2026
Application closing date: 19/02/2026