Training Coordinator

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Employment: Full Time

"A passion for perfection"

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissotel Makkah description:

Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today's Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Summary of Responsibilities:

Reporting to Cluster Learning & Development Manager, (With functional reporting for administration to the Assist T&C Manager) the successful candidate will be responsible for:

- Develop hotel training plan and follow up.
- Liaise with Corporate Director of Learning to ensure hotel training in on target.
- Initiate, coordinate, facilitate and follow up of training activities with the hotel to ensure the development of a strong service climate.
- Support and facilitate corporate training programs including Swissôtel Orientation, Swissôtel Fundamentals, Train the Trainer, Interaction Management, Performance Review and Development Program.
- Assist with training needs analysis for hotel departments and employees.
- Assist with Rooms and Food and Beverage Standards Training.
- Develop and set up monthly Lunch and Learn Sessions.
- Work with Department Heads to arrange effective Departmental Trainers.

- Provides support and development of Departmental trainers and ensures Departmental orientation/training is conducted through Job Task Check List follow up as required.
- Prepare Monthly reports indicating which new hire check lists have been received.
- Update all Job Task Checklists and Job Descriptions to ensure information is current.
- Maintain accurate records of activities and participant information.
- Input and prepare Monthly Performance Review Reports.
- Assist the Talent & Culture department with administration and promotion of Heartist of the month celebration.
- Prepare all Training material including setting up Orientation Binders and Materials.


- Previous experience in facilitating development programs.
- 2 years previous experience in a managerial capacity in an operations department with the hospitality industry.
- Must possess excellent interpersonal, communications and presentation skills.
- Ability to handle multiple projects simultaneously.
- Must be highly motivated, results oriented individual who can excel at working. Independently in a deadline driven environment.
- Bachelor's Degree in a related field an asset.
- Administrative Aptitude is an asset.


A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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