Waiter

Tamayyaz is a nationalization development program that enables Saudi talents to acquire the needed skills and knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and on job training.

Job description

• Attends regular training sessions in line with the departmental policies and procedures, i.e., guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate supervisor and as per duty shifts, i.e., basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc.
• Communicates directly with guests, i.e., presents menus, helps with recommendations, receives orders, places orders, and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate supervisor.
• Handles guest complaints as per instructions or consults the immediate supervisor.
• Does all mise-en-place work according to the whole day service requirements.
• Reports any equipment failures or problems to the maintenance department.
• Passes any maintenance requests to the maintenance department.
• Participates in any training or development schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to open communication within the assigned team.
• Treats guests and colleagues in a polite and courteous manner.
• Observes high standards of personal hygiene.
• Maintains clean and organized side stations at all times.
• Anticipates customers' needs.
• Is flexible in assisting around different areas of the hotel.
• Is familiar with the company's internal policies and safety procedures.
• Helps in other areas of the hotel if the situation requires.
• Has a complete understanding of and adheres to policies relating to fire, hygiene, health, and safety.
• Is familiar with all related company documentation and especially with the relevant operational standards for the department.
• Carries out any other reasonable duties and responsibilities as assigned.

Additional information:

• Tamayyaz program is for Saudi nationals.
• Open to candidates with little to no work experience, including fresh graduates and those with up to six months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the hospitality field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.