Company Description

Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

Job Description

The Role

- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
- Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
- Maintains professional business confidentiality
- To adhere to Company and Hotel rules and regulations at all times

Key Deliverables and Responsibilities

Planning & Organizing:

- Must possess excellent commercial and analytical skills.
- Ability to work with abstract data, analysis and consolidation.
- Must be proficient with MS-Excel, MS-Word, MS-PowerPoint and MS-Outlook.
- Must be familiar and worked with hotel reporting tools (Fidelio, Opera, Delphi, etc.).
- Strong business ethics.
- Must be multi-tasking and goal-oriented.
- Ability to communicate effectively in oral or written form to all levels of management.
- Ability to analyse data and effectively report findings/observations.

Operations:

- Answer phone calls & take messages related to meeting & events.
- Prepare and manage correspondence, reports and documents.
- Handle incoming mail and send mails to designated personnel or customers.
- Set up and maintain filing systems
- Set up work procedures
- Collect information maintain databases.
- Maintains the Sales and Catering PMS system as per the company standard
- Communicate verbally and in writing to answer inquiries and provide information
- Prepare for meetings
- In charge of the distribution of the banquet event orders
- Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy
- Fully aware of the available equipment in the hotel Performs and controls with team all the above-mentioned aspects in accordance to Corporate
- Complies with any reasonable requests made by the management to the best of your ability
- Up sells in house products i.e. flowers to increase Meetings and Events revenue
- Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
- Assures the guest pays the required deposit in a timely manner as per the contract.
- Regretting business should be cross sold to other sister property.
- Supervision and communication with M&E Operations during events and assuring guest satisfaction throughout the event.
- Inspect function rooms on a daily basis
- Collaborates with outside supplier's to guarantee proper set up & for them to abide by the policy and procedures of the hotel.
- Provides functional assistance and direction to Meetings and Events Operations team
- Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
- After Sales to keep the relationship with the customer for future business
- Arranges or conducts site inspections of the hotel's facilities
- Conducts/assists in staff briefings and oversee to assure smooth flow of the operations.
- Inspects the meeting rooms before the event according to the guest's requirements.
- The following performance will have to be improved on a daily basis:
- Quality levels of product and services
- Guest satisfaction via the Event Questionnaires
- Overall maintenance of the meeting rooms and equipment will need to be checked monthly with the F&B and Operational team
- To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
- Complies with any reasonable requests made by the management to the best of your ability