JOB DESCRIPTION / ROLE
Account Executive, you will be responsible for acting as a primary point of contact for escalated Customer Service matters. You will also be responsible for managing the client accounts and offering them resolutions while providing excellent customer service.
• Handling inbound and outbound calls needing resolution on escalated matters.
• Establishing rapport with clients in order to resolve outstanding service issues and/or outstanding payments.
• Working with other departments to ensure service implementations are applied to client accounts as needed.
• Meeting retention targets, and engaging in upselling and cross-selling
• Gaining an in-depth knowledge of the business, the market and the products/services offered and presenting this to
clients in a way they understand.
AED 5,000 per month inclusive of fixed allowances.
• 2+ years of Account Executive experience.
• Strong ability to think analytically and solve problems – particularly when thinking about what would be best to offer a client and in what manner to do so.
• Strong communication skills – including both speaking and writing
• The ability to negotiate and collaborate effectively
• A persuasive manner
• Strong organizational and time-management skills
• Self-motivated and the drive to pursue targets
• Resilience and the ability to stay calm when under pressure
Compensation Package:(AED 5,000)
Contract length: 24 Months
Job Types: Full-time, Contract, Permanent
ABOUT THE COMPANY
Baden BPO is a human capital focused company providing call center services, online marketing solutions, client back office support and business processing outsourcing services. We continue to strive to improve your client experience through our dedicated and well experienced staff. As a company, we provide all the training required, personal development programs and human resource support in order to bring out the best of our employees to the forefront of your customer’s experience.
As purveyors of culture and customer experience, Baden BPO stands determined to refine and improve our service quality so that you, our client, can focus on what you do best.