JOB DESCRIPTION / ROLE
- Manage the daily/weekly client calls and Face to face meetings.
- Will be the Sutherland face in front of the client and 75% of his/her time will be from the client's office
- Will be meeting all our rebadged employees and facilitate with HR/Admin for any documents needed (NOC , Salary letter , insurance claim, etc)
- Will be responsible for getting those requests circulated internally and then provide them back to the employees
- Will be responsible for issuing the monthly invoices and update the LE
- Will identify all the potential business within our client and loop SD /BD team to work on it
REQUIREMENTS
- Strong communication/Presentation skills
- Relevant experience in a BPO company is considered advantage
- Managerial experience at least 2 years
- Fluent both in Arabic and English
- Being able to maintain good relationship with the client
ABOUT THE COMPANY
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.
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