Account Manager

Job Overview:

Account manager maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management.

What you do:

Account Management

• Act as the account lead for assigned accounts based on the client value proposition.
• Support other account leads on larger clients as second account manager.
• Build and maintain good long-term successful relationships with the client.
• Understand and maintain very good knowledge of the client contacts.
• Anticipate future needs, challenges and developments where possible.
• Document and regularly maintain all relevant information in Salesforce.
• Communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions.
• Lead and support any client meetings/calls as and when required, as per the guidelines in the client value proposition, where possible.
• Hold and participate in the account review meetings to discuss claims experience, service performance and client feedback as well as possible future opportunities as appropriate to the CVP.
• Very good understanding of the client's business and requirements.
• Provide backup and support to client teams where required.
• Recognized as the go-to person internally on the own client portfolio.

Client Experience

• Easy, quick and high-quality interactions with all touch points and escalation resolution in a swift and client-centric manner.
• Provide effective, innovative and timely solutions to client's business challenges.
• Provide a positive and engaging client experience.
• Mainly independently identify and implement efficient solutions to client's requirements and challenges.
• Independently manage any escalations to ensure a swift and client-centric resolution.
• Regularly review and analyse client experience results to identify possible areas for improvement.
• Seek, document and share feedback from client on service delivery.
• Ensure tailored processes, products and services are documented and optimised over time to improve efficiency.
• Boost client stickiness.

Renewals

• Prepare and issue renewal documentation within agreed timeframes.
• Independently negotiate renewal internally and externally to achieve favourable outcome for both sides.
• Aim to improve profitability for assigned client portfolio.
• Ensure regular client engagement by phone throughout the renewal process.
• Communicate and document all agreements and requirements for the renewal.
• Support tender responses for existing clients to provide a comprehensive and tailored response.

New Business

• Support the implementation of new clients ensuring a smooth and seamless transfer.
• Support the sales process for potential new clients.
• Discover and aim to convert opportunities for cross-selling additional products or services.

Other Requirements

• Support or act as technical representative for team on cross-functional projects.
• Train new team members.
• Support development and implementation of technical parameters, policies and frameworks for others to work within.

What you bring:

• Minimum of two years work experience in an account management role within a financial services environment.
• Experience in a customer-focused environment, producing accurate work within tight deadlines.
• Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification.
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint).
• Knowledge of Salesforce an advantage.
• A highly customer-focused individual with excellent interpersonal and communicative skills.
• Excellent problem-solving skills.
• A high level of results/goal orientation.
• Takes full ownership and responsibility for the tasks/duties assigned to them.
• Very high attention to detail.
• Team player & ability to work on own initiative.
• Highly motivated and innovative individual possessing the ability to work under pressure and to meet tight deadlines and service standards.
• Fully capable of prioritising and managing own work independently.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.