JOB DESCRIPTION / ROLE
• To handle all calls to the best of their capabilities
• Attend all calls from clients in a professional manner
• Record all calls accurately in the appropriate operating system
• Receive and transfer calls to the appropriate personnel if necessary
• Give accurate information to clients and third parties when required
• Professionally and efficiently deal with work related queries
• Monitor call out response times to avoid breaches SLA
• Support the function of the Communication Centre in a professional and dedicated manner
• Perform any reasonable task that may be assigned by the Team leader and or the Supervisor
REQUIREMENTS
• Educated to A Level or School Certificate standard
• Good English both written and verbal
• Previous call center or similar experience
KEY COMPETENCIES
• Customer service orientation
• Ability to work within a team
• Strong communication skills
• Good IT skills
• Ability to work under pressure
ABOUT THE COMPANY
Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.
Our Workforce Solutions include:
• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.
• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.
• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.
Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.
