JOB DESCRIPTION / ROLE
Key Purpose
- The purpose of this position is to supervise and lead a line maintenance team to provide comprehensive engineering and maintenance services covering the Automatic Fare Collection (AFC) and Closed Circuit Television system (CCTV) for Dubai Metro.
Reason for role
- AFC TL is responsible for carrying out all the planned and unplanned maintenance tasks of AFC and CCTV asset safely, timely and ensuring quality and audit compliance.
Structure and reporting relationship
- This position directly report to AFC Engineer ( AFC TL to AFC Engineer to AFC Manager )
Based on the specific requirement of the role
Key accountabilities
- Lead a team of AFC technicians to carry out all level of preventive and corrective maintenance activities and minor modifications on AFC and CCTV systems covering automatic gates, ticket vending machines, ticket office machines, central control, AFC station equipment, Indoor/outdoor IP based CCTV cameras, Video recorders and related components;
- Supervise the installation, servicing, and repairing of AFC and CCTV system located in stations, depots, car parks and central computer room;
- Ensure the team uses proper hand, machine, electrical and electronic tools and reference to technical drawings, signaling schematics, manuals, procedures and work instructions when performing repair and maintenance work;
- Supervise the replacement of AFC/CCTV equipment modules, handover/take back to the electronics workshop for repair;
- Knowledge and competence in technical standards will be regularly assessed;
- Produce and maintain accurate maintenance records of automatic fare collection system and equipment performance, work accomplished and other information using a computerized maintenance management system;
- Ensure the maintenance tools and equipment are in good condition;
- Provide technical support to other staff for the implementation of complex systems or new projects;
- Assist subordinates with the job familiarization and to provide training and assessment where required;
- Conduct performance review for AFC Technician;
- Assist and support the AFC Engineers in conducting disciplinary and grievance meetings for AFC Technicians;
- Perform shift and emergency duties when required;
- Drive work vehicles when responding to emergencies and when required on duty;
- Perform and carry out duties as instructed/ directed by the AFC Engineer.
REQUIREMENTS
Essential technical and professional skills, knowledge and qualifications
Qualification/Knowledge
- Vocational trade certificate or ordinary diploma in electrical, electronic or mechanical engineering discipline or equivalent;
- Sound knowledge of metro AFC system including TVM, TOM, Gates, CCTV system;
- Basic know how of electronic and mechanical repairs;
Skills
- Thorough understanding of the use, calibration and care of various electronic test equipment and ability to interpret instructions in a variety of written, verbal, pictorial forms in order to carry out the maintenance activities as required;
- Ability to compile technical reports, routine business correspondence, prepare method statements and drawings as required;
- Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
- Strong organizational skills, detail oriented, and the ability to handle multiple priorities;
- Preferably a holder of a valid UAE driving license with good driving skill and experience
Experience
- Minimum 3 years work experience as a qualified electrical or electronics technician in maintaining and repairing automatic fare collection system covering automatic gates, ticket vending machines, ticket office machines, CCTV system and related communication components, is highly preferable;
- Preferably with 1 year of supervisory experience in leading a team of technicians in carrying out the maintenance activities;
Additional / special features of the role
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
ABOUT THE COMPANY
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
