JOB DESCRIPTION / ROLE
Company Overview
Hill International, with more than 3,200 professionals in 100 offices worldwide, provides program management, project management, construction management, and other consulting services to clients in a variety of market sectors. Hill has participated in over 10,000 project assignments with a total construction value of more than $600 billion. We are the 4th largest project and construction management firm in the U.S., as featured in Building Design + Construction magazine. We are also ranked the 6th largest overall U.S. construction management firm by Engineering News-Record magazine.
Role Summary
The area supervisor is responsible for providing an inspection regime to monitor and audit activities for compliance with the soft services contract SLA/KPI requirements, as well as guidance to achieve the required standards.
General Description of Role and Responsibilities
- Ensure the service providers are providing adequate equipment and that it is in good condition.
- Oversee correct storage and safekeeping of the service providers' equipment.
- Ensure service providers' manpower is competent and wearing proper safety gear and uniform.
- Monitor the service providers' team members to ensure the highest degree of end-user satisfaction.
- Conduct pre-event inspections of all rooms, concourses, clubs, seating areas, and public areas prior to gate opening.
- Ensure service providers uphold the highest standards of cleanliness, safety, and conduct.
- Manage the daily activities of the service providers, including appropriate street sweeping and cleaning of all districts.
- Investigate complaints regarding cleaning service and equipment and take corrective action.
- Develop and implement service delivery standards and ensure compliance.
- Monitor and evaluate the performance of service providers and contractors.
- Ensure high levels of customer satisfaction by addressing concerns and feedback promptly.
- Serve as the primary point of contact for soft services related issues.
- Track expenses and ensure cost-effective service delivery without compromising quality.
- Conduct regular performance reviews and audits of vendors.
- Ensure compliance with health and safety regulations.
- Identify areas for improvement and implement changes to enhance service delivery.
- Utilize technology and innovative solutions to optimize soft services.
Qualifications, Experience, Knowledge, and Skills
- Diploma in engineering or equivalent.
- Minimum 5 years of professional experience in waste management.
- Experience in facility management is an added advantage.
- Excellent communication skills.
- Valid UAE driving license.
Key Skills
Business intelligence, bidding, accounts assistant credit control, account development, content development.
Employment Details
Employment type: Full time
Vacancy: 1
