Assistant Front Office Manager

Company description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job description

Role summary

The Assistant Front Office Manager assists in the planning, supervision, and daily management of front office operations, supporting the Front Office Manager to maximize occupancy, revenue, and service quality while maintaining brand standards and ensuring personalized guest recognition.

Key responsibilities

• Supervise front office teams to ensure guests receive prompt, courteous, and personalized service
• Support the Front Office Manager in all operational and administrative duties
• Ensure repeat guests and VIPs receive appropriate recognition and special attention
• Control room availability, room types, rate categories, and accuracy of room counts
• Maximize occupancy, revenue, and average daily rate while maintaining high service standards
• Coordinate closely with Housekeeping to ensure room readiness and quality standards are met
• Liaise with the Executive Housekeeper to fulfill special guest requests and amenities
• Ensure compliance with credit policies and coordinate with Finance on credit procedures
• Maintain knowledge of system recovery procedures and front office reporting tools
• Interpret operational reports and compile statistics for front office performance tracking
• Approve upgrades and special amenities in the absence of the Front Office Manager
• Maintain strong inter-departmental relationships to support seamless guest service
• Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
• Prepare staff work schedules and vacation plans based on occupancy forecasts and group movements
• Enforce staff conduct, appearance, hygiene, and uniform standards
• Work closely with People & Culture to support productivity and team development
• Support Finance in departmental budgeting and cost control
• Ensure compliance with occupational health, safety, and hotel policies

Qualifications

• Strong knowledge of front office operations in a luxury hotel environment
• Experience using Opera Property Management System is preferred
• Excellent leadership, communication, and organizational skills
• Ability to manage and motivate a multicultural team
• Flexible management style with a proactive, service-driven mindset
• High levels of integrity, professionalism, and commitment to continuous improvement