Assistant ICT Engineer

GEMS Education

Dubai, UAE

Posted on: 12 Jan 2026

JOB DESCRIPTION / ROLE

Job Type: Full Time
Job Location: Dubai, UAE
Nationality: Any Nationality
Salary: Not Specified
Gender: Not Specified
Arabic Fluency: Not Specified
Job Function: IT - Software & Web Development
Company Industry: Education

Job description

With a 65-year legacy of excellence and a global reputation as one of the largest and most awarded private education providers, GEMS Education integrates cutting-edge advancements through its extensive networks and high-level partnerships. Join the GEMS School of Research and Innovation, where significant investments in AI, robotics, and state-of-the-art facilities drive exceptional student outcomes in academics and well-being. As a leader in educational innovation, we offer a forward-thinking environment focused on personalised learning, holistic development, and the opportunity to shape the future of education.

At GEMS School of Research and Innovation, we provide a seamless educational journey from Pre-Prep + Prep to Sixth Form, enhanced by cutting-edge technology and a forward-thinking curriculum. In the Pre-Prep + Prep stages, we prioritise personalized learning through gamification and advanced technologies, alongside a strong emphasis on science, computing, reading, writing, and the arts. Our facilities include an innovation lab, specialist IT equipment, and programs in sports such as gymnastics, martial arts, basketball, and cricket. Emerging technologies like robotics, AI, machine learning, and VR/AR are integrated to enhance learning, including advanced Arabic provision.

In Secondary and Sixth Form, students benefit from tailored pathways with a wide range of GCSEs, A-levels in subjects like sciences, business, and fine arts, supported by university-linked lectures and industry placements. Advanced tools such as Web3/blockchain, drones, autonomous vehicles, and esports labs prepare students for future careers. Sixth Form further bridges school, university, and industry through global partnerships and cutting-edge technology, ensuring students excel academically while acquiring real-world skills.

GEMS School of Research and Innovation (SRI) seeks a professional, dynamic and highly organized General Secretary to support the administrative functions of the Vice Principals and HR Office at the GEMS School of Research and Innovation (SRI). This role is central to ensuring the smooth and efficient operation of the school’s academic and administrative offices.

We seek to appoint a professional, dynamic, Assistant ICT Engineer to provide technical assistance, maintaining IT systems, and ensuring smooth technology operations across the school. This role supports staff and students by troubleshooting issues, managing IT assets, and contributing to projects that enhance digital learning and operational efficiency.

Skills

Key responsibilities

  • Technical support
  • Provide first-line support for hardware, software, and network issues.
  • Respond promptly to helpdesk tickets and service requests.
  • Install, configure, and maintain computers, printers, smartboards, and other IT equipment.
  • Assist users with educational software and online learning platforms.
  • Support technology needs during events.
  • System maintenance
  • Ensure availability and performance of IT systems.
  • Perform regular backups and implement disaster recovery procedures.
  • Monitor system logs for troubleshooting and security events.
  • Maintain accurate documentation of configurations and procedures.
  • Security and compliance
  • Implement security policies and protocols to protect sensitive data.
  • Conduct regular security checks and audits.
  • Stay updated on cybersecurity trends and apply best practices.
  • Comply with the School Child Protection and Safeguarding Policy.
  • IT asset management
  • Maintain inventory of hardware and software assets.
  • Ensure licensing compliance and proper documentation.
  • Conduct periodic audits to optimize asset utilization.
  • Collaboration and projects
  • Work with academic and administrative teams to integrate technology.
  • Participate in IT projects from planning to implementation.
  • Explore emerging technologies and recommend improvements.
  • GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

    Education

    Information Technology

    ABOUT THE COMPANY

    GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.

    Advertise Here
    INSTALL APP
    ×