Assistant Store Manager

Position objective

u2022 Ensuring the highest levels of customer service are provided by retail staff and ensuring they have the skills and support required for maximizing sales
u2022 Assisting the store manager in efficient and profitable operation of the store, in accordance with the company policies and procedures
u2022 End-to-end store responsibility in absence of store manager
u2022 Promote the loyalty program of the company for maximizing loyalty and repeat sales
u2022 Provide feedback to the store manager and area manager with regards to employees and products

Key responsibilities

u2022 Must be fashionable, well-groomed, and possess up-to-date product knowledge to ensure minimal stock loss
u2022 Maintain knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs
u2022 Ensure the retail staff have the skills to provide the highest levels of customer service for maximizing sales
u2022 Assist the store manager in implementation of operating procedures at the store as per company standards
u2022 Ensure the brand and companyu2019s policies and procedures are adhered to by all staff at all times
u2022 Regularly audit own store administration and resolve any issues
u2022 Manage the daily roster, leave, and grievances of the retail staff
u2022 Maintain the visual merchandising standards at the stores at all times as per set VM standards
u2022 Promote the club apparel loyalty program of the company for repeat sales
u2022 Provide feedback to the store manager and/or area manager with regards to employees and products
u2022 Ensure awareness and vigilance at all times of security in the store without any negligence
u2022 Must be updated about the various brands of the group for suggestive selling to customers
u2022 End-to-end store responsibility in absence of store manager
u2022 Must be physically fit to stand for extended hours and perform heavy lifting