JOB DESCRIPTION / ROLE
MUA management:
- Set schedule of MUA based on business requirements
- Set targets and KPIs (uplift, UPT, number of make overs etc.) and ensure that are met
- Liase wit retailers to book MUP and make overs on time
- Ensure competitor report is submitted on time by the MUA
- Coach and develop the MUA through regular feedback and clear guidance
REQUIREMENTS
Professional Competencies
- Master category and brand knowledge as well as market practices, competition and trends
- Achieve or exceed sell-out and line targets assigned on monthly basis
- Monitor the daily sales report of the BAs and put the right action plans to increase the sales and rectify a slowdown in performance
- Provide the BAs with the tools and materials to support them on the field (FOC, GWP, testers etc.) and the daily operation of POS.
- Conduct and consolidate stock count per door per SKU and report stock level to the Sell-In team (frequency depending on ordering process)
- Ensure POSM materials and planograms and merchandising are executed as per the brand guidelines
- Lead, motivate and coach all teams to achieve business objectives by leading by example and delivering outstanding customer service
- Give regular feedback to the BAs and conduct ‘Performance Improvement when needed
- Conduct quarterly performance assessment of the BAs and set coaching programs according to the development and business needs aligned with the regional trainer
- Ensure that the BA are following the grooming guidelines and following company policy
- Train BAs on product launches and support in beauty events, launches activations etc.
- Manage the HR administration of the BAs + MUAs (recruitment + onboarding, disciplinary, all kind of leaves + offers etc.)
ABOUT THE COMPANY
For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.
