Back Office Assistant

Overview of the role

The Backoffice Assistant role is essential for assisting customer orders and ensuring their fulfillment in a professional manner. Success in this position involves maintaining accurate records of order deliveries and providing timely monitoring and support to the IKEA Delivery team to enhance customer shopping experiences. The role also requires strong communication and organizational skills to maintain high standards of service and efficiency in the home delivery operations.

What you will do

Financial
Maintain and submit KPI reports to track delivery performance.
Ensure adherence to system procedures as per established protocols.
Classify, sort, file, and archive documents properly.
Post completed delivery orders daily and follow up with stores/service providers for pending orders.
Perform daily reconciliation of postings in the system based on POD confirmations and fulfillment records.

Customer
Conduct regular spot checks and monitor team performance to ensure quality standards are met.
Utilize reasoning skills to solve problems as they arise.
Work to increase the last mile service level with On-Time Fulfillment (OTF) while maintaining shopping experience standards.
Provide excellent customer service to enhance the shopping experience.

Operational
Lead the last mile teams to ensure timely order fulfillment.
Ensure all equipment is safely maintained in good condition.
Check output to ensure the highest quality of order fulfillment.
Maintain a clean work environment and comply with all safety requirements.
Keep records of Proof of Delivery (POD) for handling future customer escalations.

Required skills to be successful

• Analytical skills
• Effective communication
• Customer focus
• Continuous improvement

What qualifies you for the role

• High school diploma or equivalent educational qualification
• 2 to 3 years of experience in last mile delivery services and operations
• Experience with kitchen furniture delivery and assembly
• Proficiency in analytic methodology and effective communication

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.

About Al-Futtaim IKEA

Growing together...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.