Beauty Salon Receptionist - Female Applicant

We are looking for an experienced and motivated Salon Coordinator to join our team. As the first point of contact, you will play a vital role in ensuring an exceptional client journey — from warm welcomes to smooth check-outs. You will also be responsible for maximizing bookings and retail sales through upselling while contributing to the salon’s social media presence. Proficiency in Fresha is essential.

Key Responsibilities

Client Experience & Front Desk

• Greet and assist clients with a warm, professional attitude.
• Manage bookings, confirmations, and changes via Fresha.
• Handle check-ins, check-outs, and payments using Fresha POS.
• Promote and upsell salon services, treatments, and retail products.
• Rebook clients for their next visit to maintain high retention.

Salon Operations

• Coordinate daily schedules for stylists, nail technicians, and lash artists.
• Manage walk-ins, cancellations, and last-minute changes efficiently.
• Keep accurate records of clients, service history, and packages on Fresha.
• Track deposits, outstanding balances, and redemption of promotions.
• Generate Fresha reports to support management with sales and performance tracking.

Upselling & Social Media Support

• Identify upselling opportunities (e.g., add-ons like treatments, nail art, or premium services).
• Actively contribute ideas and content for the salon’s Instagram, TikTok, and social platforms (e.g., capturing before/after pictures, client testimonials, trending reels).
• Collaborate with management on executing Fresha promotions and marketing campaigns.
• Encourage clients to tag the salon and share their experience online.

Team Support

• Ensure smooth communication between clients and the team.
• Support staff with scheduling and time management.
• Assist in training new team members on using Fresha and salon processes.

Requirements:

Salary:
AED 4,000 to 6,000 per month inclusive of fixed allowances.