JOB DESCRIPTION / ROLE
PURPOSE OF POSITION
To receive and ensure correct delivery of guests ' luggage to and from rooms, airport and cars and assist all guests with inquiries and requests.
KEY ROLES & RESPONSIBILITIES
- Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
- Adhere to guest check-in and check-out procedures pertaining to baggage handling
- Welcome guests at the main entrance with the greeting appropriate to the time of day
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a clean and tidy entrance , drive-way and lobby
- Guide the guest to the Front Desk and wait behind the guest during the check-in
- Be familiar with hotel layout and memorize the preferred route for escorting guests
- Room the guest in accordance with hotel standards
- Be familiar with the lift workings and emergency stairs
- Provide information to guests about the hotel facilities and services
- Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
- Help other employees in department, replacing them temporarily when necessary
- Keep the baggage room clean and in order
- Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
- Use the Duty Log to document matters of importance
- Arrange transport with the Airport Concierge and coordinate luggage
REQUIREMENTS
PERSONAL ATTRIBUTES
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Secondary /High School education
EXPERIENCE
- Minimum one year's experience in hospitality or customer service related industry
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
